Contact Us

We're a small team building something we genuinely care about. Send us a message — we read every one.

Reach us directly at

We aim to respond within 5 business days · Urgent abuse reports within 24 hours

What are you reaching out about?

General Support

Questions about the app, your account, or how things work.

Report Abuse or Content

Report a review, photo, or user that violates our community rules. We aim to respond to urgent reports within 24 hours.

Legal & Policy

Moderation appeals, legal enquiries, terms questions, or privacy requests.

Business & Partnerships

Claiming a venue listing, partnership enquiries, or press.

Accessibility Issues

Reporting an accessibility barrier in the app, or flagging incorrect facility data for a listing.

Before reaching out

—Check our Platform Rules at toilet-book.com/policies for answers to common questions about what is and isn't allowed
—For account issues — try signing out and back in, or use the password reset link on the login page
—For map pin issues — use the report button on the listing directly, it's the fastest route to a fix
—For FLUSH token balance issues — include your username in the email so we can look it up